Dear valued customer,
Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused you. As we can see, your ticket is still in progress with our team and they are working diligently to resolve this issue for you. We understand that you ordered and paid for the 24x0,33cl version but only received the 18x0.33cl version. We would like to assure you that this was not intentional and we are taking steps to rectify the situation.
Please note that during the Easter period, we experienced a high demand for our products and our warehouse and packing department were working at full capacity. However, this does not excuse the mistake made in your order. Our team will not only fix the issue and provide you with a refund in your customer account, but they will also offer compensation for the inconvenience caused.
We appreciate your patience and understanding in this matter. We value your loyalty and aim to provide you with the best service possible. Please don't hesitate to reach out to us if you have any further concerns or questions.
Best regards,
Customer Service Team
