Thank you for reaching out and sharing your feedback. We are truly sorry to hear about your disappointing experience with your recent purchase of Anthon Berg Easter Eggs from ButikMarket.dk.
We understand how important it is for our products to match the expectations set by our website, and we deeply regret that the packaging of the product you received was not as described. We take your concerns seriously and will immediately investigate the issue to ensure that this does not happen again.
We also sincerely apologize for the lack of response from our customer service team. This is not the level of service we strive to provide, and we are addressing this internally to ensure better communication in the future. Please allow us to rectify this situation.
We would appreciate the opportunity to make this right. Kindly reach out to us again at support@bsgmbh.dk, and we will ensure that you are fully assisted with a solution, whether that be a replacement, refund, or another form of compensation.
Thank you for your understanding, and we hope to regain your trust in the future.
Best regards,
Customer Service Team
ButikMarket.dk
